Inbound Email Agent Examples

A support mailbox receives product issues from customers and prospects.

Handler:
- Verify sender domain and mailbox.
- Extract product area, urgency, account ID, and requested outcome.
- Match to customer record.
- Route urgent account-access issues to human review.
- Draft response only for low-risk how-to questions.

The handler separates routing from reply generation and blocks risky account topics from automatic send.

Keep a fixed set of intents and escalation rules.

Do not let free-form model labels become routing rules.

An inbound sales alias receives replies, forwards, and demo requests.

Handler:
- Extract company, role, team size, use case, urgency, and requested action.
- Check CRM for existing account.
- Create a lead note with source email link.
- Route demo requests to sales.
- Send confirmation only when consent and mailbox policy allow it.

The agent enriches sales context without deciding the whole sales process.

Use the raw email as the source of truth for extracted fields.

Do not create duplicate leads without sender and domain matching.

A finance inbox receives invoice emails with attachments and payment details.

Handler:
- Scan attachments before model input.
- Extract vendor, invoice number, amount, due date, and payment terms.
- Match vendor and purchase order.
- Route unknown vendors to finance review.
- Never auto-send payment confirmation.

The agent reads repetitive finance mail while deterministic checks handle vendor and attachment risk.

Make unknown vendor the default review path.

Do not trust payment instructions from email alone.

A campaign reply inbox receives out-of-office replies and human responses.

Handler:
- Detect out-of-office, unsubscribe, support request, sales interest, or human reply.
- Apply unsubscribe requests with deterministic rules.
- Suppress out-of-office from sales alerts.
- Route human replies to the account owner.
- Store classification on the message timeline.

The agent reduces noise without writing back to recipients.

Treat unsubscribe and complaint language as hard rules.

Do not ask the model to decide whether unsubscribe should be honored.